Frequently Asked Questions
Everything you need to know about shopping with Shop Caterpillar UK.
What are your UK delivery options and timeframes?
We offer Standard Delivery (3-5 working days) and Express Delivery (1-2 working days) via Royal Mail and DPD. Free standard shipping is available on all orders over £50.
How do I return an item if it doesn't fit?
We offer a 30-day return policy. Items must be unworn, in their original packaging, and with all tags attached. You can generate a return label through our online portal.
Are your Caterpillar boots and apparel genuine?
Yes, Shop Caterpillar UK is an authorized retailer. All products are 100% authentic, sourced directly from the manufacturer, and include a quality guarantee.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, Amex), as well as digital wallets like Apple Pay, Google Pay, and PayPal. We also offer 'Buy Now, Pay Later' via Klarna.
How do I find the right size for me?
Each product page features a detailed size guide. Since Caterpillar footwear can sometimes run large, we generally recommend measuring your foot and comparing it to our CM/UK size chart for the best fit.
Can I track my order once it has been shipped?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to follow your parcel's journey.