Returns & Exchanges at Shop Caterpillar UK
We want you to be fully satisfied with your purchase, which is why we offer a 30-day return policy for all unworn items in their original packaging. Please ensure all tags remain attached to qualify for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place the items in their original box or a sturdy mailing bag, ensuring all original labels and tags are included.
Label and Post
Download and print your prepaid Royal Mail return label from the portal, attach it to your parcel, and drop it off at any local Post Office.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund to your original payment method within 5-7 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing